Privacy policy

 

1. We respect your privacy

  • This website is operated by Mood Food Company Pty Ltd Pty Ltd (ACN 642 633 841) (‘we, us or our’).
  • We respect your right to privacy and are committed to safeguarding your personal information. We adhere to the Australian Privacy Principles (‘APP’) contained in the Privacy Act 1988 (Cth) (‘Privacy Act’).

  • This policy sets out how we collect, use, share and store the personal information we collect through our website and products.

  • By accessing or using our website or any of our products, you indicate that you:

    • have read and understood this policy; and
    • agree that your access to, or use of, the website or any of our products indicates your consent to this policy.

  • If you have any questions about this policy, you can contact us via:

    Privacy Officer
    The Mood Food Company Pty Ltd
    hello@moodfoodcompany.com.au

2. What personal information we collect

  • Personal information is information of an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.
  • We collect and use personal information from customers, authorised users or visitors of the website, purchasers of our products and any other individual who interacts with us.

  • We collect and use different types of personal information depending on the type of dealing you have with us, which may include:
    • your name, date of birth, address, phone number, email address and occupation;
    • information about the products you order or enquire about, including how the products are used;
    • your financial information (such as credit card and bank account details), method of payment and any additional information required for user authentication processes; and
    • any other information relating to you that you provide to us, including the information you provide by email or telephone, or through surveys, competition forms, at special events and other promotional activities.
    • We do not collect your sensitive information (as defined by the Privacy Act).

3. Collection of personal information

3.1          Methods of collection

  • We collect your personal information in several ways, including:

    • through your use, or orders, of our products or services (and our records of these);

    • when you visit the website or submit information through the website, contact us, or complete any forms or documents for our products or services;

    • when you participate in our surveys, competitions, promotions, questionnaires or other promotional activities;

    • from third parties (which we discuss further in clause 3 of this policy); and

    • from publicly available sources of information.

  • The personal information we collect will track and enhance your use of the website or our products and assist us in providing a better service to you.

  • We will only collect personal information that is necessary for one or more of our functions or for a purpose outlined in this policy or otherwise disclosed to you.

  • By providing your personal information to us, you acknowledge that you are authorised to provide such information to us.

3.2          Collection from you

  • When we collect personal information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection.

  • As a collection notice is specific to a particular collection of personal information, it will provide more specific information about our information-handling practices than this policy.

  • This policy is subject to any specific provisions contained in our collection notices and the terms and conditions of any offers, products and services. We therefore encourage you to read those provisions carefully.

3.3          Collection from an authorised representative

  • When we collect your personal information from your authorised representative, we will take reasonable steps to make sure you are aware of the collection.

  • If you provide us with personal information about another individual (as their authorised representative), we rely on you to:

    • inform them that you are providing their personal information to us; and

    • advise them that they can contact us for further information.

  • You must take reasonable steps to ensure the individual is aware of, and consents to, the matters outlined in this policy, including that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to access that information, and who we are and how to contact us.

  • Upon our request, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and provided to us.

4. How we use your personal information

  • We only use and disclose your personal information for the purposes for which it is collected. 

  • In particular, we use your personal information to:
    • contact you;
    • provide you with our products or services or the website;
    • improve, develop and manage our products, services and the website;
    • operate, maintain, test and upgrade our systems; and
    • notify you of opportunities we think you might be interested in, including new product or service offerings.

  • We may also use your personal information:
     
    • to customise the advertising and content on our website;
    • to provide information that we think may interest or benefit you, including information about the website, offers, competitions, promotions, events and surveys;
    • to charge and bill you for our products and services;
    • to verify your identity;
    • to conduct fraud, risk reduction and creditworthiness checks;
    • to perform research and analysis about our products, services and the website;
    • to comply with regulatory or other legal requirements,
    • for any purpose to which you have consented; and
    • for any other purpose notified to you at the time of collection.

5. Disclosure of your personal information

  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors (‘Authorised Affiliates’) insofar as reasonably necessary for the purposes set out in this policy.

  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

  • We may also use your personal information to protect our website, copyright, trade marks, legal rights, property or safety of , (or those of our customers or third parties).

  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of these circumstances.

  • By providing us with personal information, you consent to the terms of this policy and the types of disclosure covered by this policy. Where we disclose your personal information to third parties, we will use reasonable endeavours to request that the third party follow this policy regarding handling your personal information.

  • We will not disclose your personal information to any third party (other than our Authorised Affiliates) without your written consent, unless:
    • we are otherwise required by law, court or a regulatory body;
    • we are permitted to under this policy; or
    • such disclosure is, in our opinion, reasonably necessary to protect our rights or property, avoid injury to any person or ensure the proper functioning of the website.

  • This policy only covers the use and disclosure of information we collect from you. The use of your personal information by any third party is governed by their privacy policies and is not within our control.

6. Security of your personal information

  • We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

  • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this policy.

  • We will destroy or de-identify personal information where it is no longer required unless we are required or authorised by law to retain the information.

7.  Access to your personal information

  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act

  • If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@moodfoodcompany.com.au.

  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

  • If you have any complaints about our privacy practises, please feel free to send in details of your complaints to:

    • Suite 75 738 Burke Road, Camberwell, Victoria, 3124; or

    • hello@moodfoodcompany.com.au

  • We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to this policy

  • Please be aware that we may change this policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.

  • Please check back from time to time to review our policy.

10. Website

10.1       When you visit our website

  • When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our website, etc.

  • We may use this information in an aggregated manner to analyse how people use our website so that we can make any improvements to our website.

10.2       Cookies

  • We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the website and to store details about your use of the website.

  • The type of information we collect may include statistical information, details of your operating system, location, your internet protocol (IP) address, the date and time of your visit, the pages you have accessed, the links which you have clicked and the type of browser that you were using.

  • Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

  • Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3       Third party websites

  • Our website may from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only.

  • Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites.

  • We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

11. Consent

You acknowledge and agree that we, our Authorised Affiliates and each of their officers, employees, agents, and contractors are permitted to collect, store, use and disclose your personal information in accordance with this policy and the Privacy Act.

12.  Further information

Further information about Australian privacy law is available from the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

Last updated: 1 September, 2021